During a closed test of an Android expense-tracking app with offline entry, testers reported that account data would not restore on a second device. Play Store Solutions coordinated the testers, documented the issue and reproduced it on the team's QA devices.
- Reproduce the failure
- In build 1.2.0, the failure occurred on 3 of 12 QA devices. With approximately 500 ms of network latency and 2% packet loss, the second device showed an empty list instead of restoring existing account data.
- Report the issue
- The test record identified the affected build, reproduction steps, expected behavior and actual result.
- Retest the client’s fix
- After the client’s developers supplied build 1.2.1, six repeat runs under the same throttled-network conditions completed without reproducing the failure. Recorded restore times were 25–90 seconds.
External testers received builds through the closed track, QA closed. Our team reproduced the issue and retested the fix on its own QA devices.
The client’s developers implemented the fix. Our team documented the failure and checked the updated build. The six successful retests describe this scenario under the recorded conditions, not every device or function in the app.